Privacy Policy

This Privacy Policy describes how Japanese Kimono ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.japanese-kimono.com (the "Site"). By using this Site, you agree to the terms set out in this Privacy Policy.

Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. We refer to this automatically collected information as "Device Information". When you make a purchase or attempt to make a purchase through the Site, we collect the following personal information from you:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers — we do not store full card details on our servers)
• Order history and product preferences

We refer to this information as "Order Information".

How We Use Your Information

We use the Order Information we collect to:

• Process and fulfil your orders (including processing your payment, arranging shipping, and providing invoices and order confirmations)
• Communicate with you about your order, products, and promotions
• Screen orders for potential risk or fraud
• Provide customer support
• Improve and optimise our Site and product offerings
• Comply with applicable laws and regulations

We use the Device Information we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us provide our services, including:

• Payment processors (such as PayPal, Stripe, Airwallex, Payoneer) to securely process your transactions
• Shipping carriers to deliver your orders
• Analytics and advertising providers (such as Google Analytics, Google Ads, Meta Pixel) to understand how visitors use our Site
• Email service providers to send order confirmations and marketing communications (where you have opted in)
• Hosting and IT service providers to operate our Site securely

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

A cookie is a small amount of data that is downloaded to your device when you visit our Site. We use cookies to operate the Site, analyse traffic, and personalise content. You can choose to disable cookies through your browser settings, but please note that some features of the Site may not function properly without them.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at contact@japanese-kimono.com. We will respond to your request within a reasonable timeframe.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information. We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

International Transfers

As we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence, including Hong Kong (SAR). We ensure that appropriate safeguards are in place for any such transfers.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised effective date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@japanese-kimono.com or by mail using the details provided above.