Refund and Returns Policy

At Japanese Kimono, we want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund process within 30 days of delivery.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. Requests submitted after this period cannot be accepted.

2. Eligibility Conditions

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition
• Returned in the original packaging with all tags, pouches, and protective materials intact
• Free from any signs of damage, scratches, or alteration
• Accompanied by proof of purchase (order number or order confirmation email)

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as final sale or clearance
• Customised, engraved, or personalised items
• Items damaged due to misuse, mishandling, or improper care after delivery
• Earrings (for hygiene reasons), unless faulty upon arrival
• Gift cards

4. How to Request a Return

To initiate a return, please follow these steps:

• Email us at contact@japanese-kimono.com with your order number, the item(s) you wish to return, and the reason for the return
• Within 1 to 2 business days, our customer service team will reply with return instructions and a return address
• Carefully pack the item(s) in the original packaging and ship them back to the address provided
• Send us the tracking number once your return is shipped

Please do not return items without contacting us first. Returns sent without prior authorisation may not be processed.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received was defective, damaged, or incorrect. We strongly recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at contact@japanese-kimono.com with:

• Your order number
• Clear photographs of the issue (item, packaging, and shipping label)
• A brief description of the problem

We will arrange a replacement, exchange, or full refund at no additional cost to you, including return shipping if applicable.

7. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund by email within 1 to 3 business days. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your account statement.

Step	Estimated time
Return shipping (customer to warehouse)	5 to 15 business days
Inspection and refund approval	1 to 3 business days
Refund issued by us	1 business day
Funds back on your account	5 to 10 business days

8. Partial Refunds

In certain situations, only a partial refund may be granted, including:

• Items returned with signs of use or wear
• Items returned without the original packaging
• Items returned more than 30 days after delivery (case-by-case)

9. Exchanges

We currently process exchanges as a return followed by a new order. If you wish to exchange an item, please request a return as described above and place a new order on the Site for the desired item.

10. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@japanese-kimono.com. Cancellations are only possible before your order has been shipped (within the 1 to 2 business day processing window). Once shipped, the standard return process applies.

11. Contact Us

For any questions regarding returns or refunds, please contact us at contact@japanese-kimono.com. Our customer service team responds within 1 to 2 business days.